Templates (sample)
- SMS – Before Due Active
- Email – On Due Date Active
- SMS – Overdue Notice Active
- Email – Disconnection Notice Active
Sample SMS Template
SMS – Before Due (3 days)Days before due: 3
Channel: SMS
Message:
[Water AMS] Dear {{customer_name}}, your water bill of {{amount_due}} for {{billing_month}}
(Account #{{account_no}}) is due on {{due_date}}. Please pay on or before due date to avoid penalties.
Recent Notification Log (mock)
Last 5 entries| Date/Time | Channel | Acct # | Template | Status |
|---|---|---|---|---|
| 2025-10-14 09:15 | SMS | CUST-002 | Overdue Notice | Sent |
| 2025-10-14 09:16 | SMS | CUST-003 | Overdue Notice | Sent |
| 2025-10-14 09:20 | CUST-015 | Disconnection Notice | Delivered | |
| 2025-10-13 18:05 | SMS | CUST-001 | Before Due | Sent |
| 2025-10-13 18:06 | SMS | CUST-004 | Before Due | Sent |